Refund & Replacement Policy

We aim to ensure that you are completely satisfied with your purchase. If you are not, our 7-day return/replacement window makes it easy.

Eligibility for Returns

• Items must be unused, in original condition, and returned in their original packaging.
• You must initiate the request within 7 days from the date of delivery.
• Proof of purchase (order number) is required.

How to Initiate a Return

• Email us at info@casekaddy.com with your order number, reason for return, and clear photos of the product.
• Our support team will review your request within 24–48 hours and provide further instructions.
• Once approved, you can ship the item back to us.

Return Shipping

• Buyers are responsible for return shipping unless the item delivered is damaged, defective, or incorrect.
• For damaged or incorrect products, we will provide a free replacement or full refund.

Refund Timeline

• Once we receive and inspect your return, your refund will be processed within 7–10 business days back to your original payment method.